Responsible gambling

Responsible Gaming at Winstler Casino

We take our players' well-being seriously, providing a safe and responsible gaming environment. Our goal is to ensure that you enjoy your experience with us while maintaining control over your gaming habits.

Reality Checks: Regular Reminders for Your Well-being

To promote healthy gaming practices, we offer regular reality checks:

• Loss Reality Check: After 1 hour of continuous play, a pop-up will remind you to reassess your betting.
• Win Celebration: Upon winning £500 or more, a congratulatory message will encourage responsible gaming habits.

Daily and Weekly Statements: Track Your Gaming Activity

Stay informed about your gaming activity with our daily and weekly statements:

• Daily Loss Statement: Receive an email each morning detailing yesterday's bets, losses, and account balance.
• Weekly Summary: Get an email every Monday summarizing your betting activity, net P&L, and bonus status.

Deposit Limits: Set Your Spending Boundaries

To prevent excessive spending, set a daily deposit limit to manage your finances effectively:

• Choose from 7-day, 30-day, or 90-day limits.
• Adjust or remove your deposit limit at any time in your account settings.

Loss Limits: Establish Your Betting Caps

Set a loss limit to avoid significant losses and maintain control over your gaming experience:

• Select from 7-day, 30-day, or 90-day limits.
• Modify or eliminate your loss limit whenever you need to.

Time-Outs: Take a Break and Recharge

When needed, take a break with our time-out features:

• Choose from 24 hours, 7 days, 30 days, or 6 months of cooling-off periods.
• Activate or remove your time-out in your account settings.

Self-Exclusion: A Permanent Solution for Problem Gaming

For those struggling with problem gaming, self-exclusion is a permanent solution:

• Select from 7-day, 30-day, 90-day, or lifetime self-exclusion options.
• All active bonuses will be voided upon self-exclusion activation.

Age Verification and Identity Checks: Ensuring You're Who You Say

To verify your identity and age, we may request:

• A driver's license or ID scan for age verification.
• Additional documentation to confirm your identity.

GamCare and Support Organizations: Get Help When You Need It

We recommend the following support organizations for responsible gaming:

• GamCare (UK)
  • Free counseling and support services
  • National Problem Gambling Clinic referrals
• SOS Joueurs (France)
  • Peer support meetings nationwide
• BeGambleAware (EU)
  • Multilingual resources for problem gamblers

Get Help Resources: Access Support in 19 Languages

If you're struggling with problem gaming, please reach out to our dedicated support team or use the following resources:

• "Get Help" button on our homepage footer
• Links to GamCare, Gamblers Anonymous, and Gambling Therapy